The Wall Street Journal recently reported that financial service leaders are examining their cultures and employee attitudes on a range of issues to limit and manage risk. The reason for this examination is these business leaders recognize that statutory regulation and vigorous whistleblower provisions may not be enough to halt dangerous acts
I was thinking about Baskin-Robbins recently while working with clients on key questions about how to sustain organizational transformation for their workplace cultures. They asked, How do we sustain the changes we are putting in place? What do organizations do to reinforce their cultural standards? I held up the Baskin-Robbins
Imagine . . . . Imagine someone you care about extending her hand toward you. In her hand she holds a small, robin’s egg blue box wrapped with a white ribbon. “Here,” she says, “it’s for you.” What feelings would that beautiful little blue box evoke? Anticipation? Excitement? Gratitude? Curiosity? For
A while back, I was at a social event with a group of friends. As I was leaving, one of them, a colleague and friend I have known more than 10 years, made a painful ethnic comment to me. I knew he meant nothing by it and I winced –
A recent Gallup survey found that 70% of American workers are “not engaged” or “actively disengaged” and are emotionally disconnected from their workplaces. These findings are troubling because high levels of engagement translate into better productivity, creativity, retention, and reputation, the not-so-secret-sauces of excellence and competitive advantage. The report includes suggestions on
On a visit last month to the Northwest Montana Fair in Kalispell, I stood in the horse barn watching a teenage girl attempt to pull her mare into a stall. With sweat forming across her forehead and her feet sliding across the straw-covered boards of the barn, she pulled hard
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