Our deepest sympathies are with all of those who lost loved ones or suffered injury as a result of the horrific event in Las Vegas this week. We have the greatest respect for Las Vegas’s courageous, talented and committed public servants. They saved lives, intervened and brought comfort and help
Sooner or later, each of us is going to say or communicate something that is hurtful, insensitive, or just plain stupid. Over the course of a business lifetime, this will occur on more than just a few occasions. To be clear, I’m not talking about the grossly out-of-bounds acts and
The lessons we learn and remember tend to be based on flawed decisions. Think of situations where bad decisions led to bad results: We went to the wrong school, dated or married the wrong person, invested in the wrong stock. You get the idea. In business, we need to teach
Behavioral economists have found that too many choices cause inaction and impede decision making. If we can choose from thousands of funds in which to invest, the breadth may be overwhelming and too often we will choose the status quo: doing nothing. Fewer choices may make it easier for us
Civility in the workplace is sometimes viewed as a “soft skill” that is too vague to understand and control. Civility Rules! challenges that notion. What’s soft about preventing millions of dollars in damage? Preserving your firm’s reputation? Creating an environment where you can get the most out of your human
Is it possible Bill O’Reilly didn’t know the general boundaries of proper, lawful behavior in today’s workplaces? Was this highly educated, Harvard-degreed commentator unaware that continuing to make unwelcome advances, threatening to retaliate against those reporting them or following through could cost him his job and lots of money? Could
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