Delivering civility training is critical for establishing and maintaining productive inclusive workplaces, especially in today’s divisive, politically charged climate. If you want the lessons of civil behavior to really take hold in your organization, your civility initiative should be seen as a means to positively affect results and help surface new
Turn on the TV, go online, read a newspaper today or tomorrow and you’ll find stories or forums about the decline of civility in politics, at sporting events or in our workplaces. As important as the subject is, what’s often not considered is that civility is variable — it has
I’ve worked on developing e-learning for 20 years. By chance, I recently had my worst fears confirmed about how much of it is delivered and absorbed. My new iWatch needed a special screen protector, so I went to a big box retailer, bought the best shield I could find, and
Starbucks and McDonald’s are two of most widely-recognized brands in the world, known for the consistency in their products and services. But right now, they’re becoming known for something else: inappropriate treatment of employees and customers. Starbucks recently experienced a case of alleged racial profiling in Philadelphia in which an
How should men conduct themselves in today’s workplace? It’s a question I’ve heard gradually bubbling up as reports of harassment, bullying, and abuse against women in the workplace, across industries, has culminated with the #MeToo movement. Could what happened to Harvey Weinstein, Matt Lauer, Mario Batali, and others happen to
I had dinner recently with my friend, a visionary, dynamic, and nationally-known leader in the area of diversity and inclusion. We’d worked closely together in the past but hadn’t seen each other for a couple of years. We sat looking at the New York skyline and caught up on the
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