Starbucks and McDonald’s are two of most widely-recognized brands in the world, known for the consistency in their products and services. But right now, they’re becoming known for something else: inappropriate treatment of employees and customers. Starbucks recently experienced a case of alleged racial profiling in Philadelphia in which an
How should men conduct themselves in today’s workplace? It’s a question I’ve heard gradually bubbling up as reports of harassment, bullying, and abuse against women in the workplace, across industries, has culminated with the #MeToo movement. Could what happened to Harvey Weinstein, Matt Lauer, Mario Batali, and others happen to
I had dinner recently with my friend, a visionary, dynamic, and nationally-known leader in the area of diversity and inclusion. We’d worked closely together in the past but hadn’t seen each other for a couple of years. We sat looking at the New York skyline and caught up on the
Holiday parties–we love them and hate them all at the same time. It’s meant to be an opportunity to mingle and celebrate with your coworkers, but it’s the same story every year: The sales rep who had too much to drink and made a pass at the boss’s wife, the
Suppose your organization learned that its flagship process, product, or service had a catastrophic flaw—one so serious that if left unaddressed it could harm the public, ruin the organization, or cause it to rapidly lose its market share to the competition. How would your organization act? Would it issue a
We need to banish soft skills at work. I’m not talking about the concept but the term. It’s misleading and counterproductive, making the underlying skills sound as if they are pointless, wasteful frills. Yet, any respected leader will tell you it’s the “soft skills” that distinguish effective leaders from outstanding
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