Here’s a famous optical illusion. When you look at it, you’ll see either a young woman or an older woman. Your friend who’s sitting right next to you may see a young woman gazing off to the side, while you see an elderly woman with her eyes cast downward. Who’s
I just had a great three-day football weekend in Atlanta. My cousin, Dan Rossman, came in from Pittsburgh, my hometown, and invited me to go to the Falcons-Steelers game with him and several of his friends. We had a memorable weekend and I got an unexpected lesson. After work on
I was thinking about Baskin-Robbins recently while working with clients on key questions about how to sustain organizational transformation for their workplace cultures. They asked, How do we sustain the changes we are putting in place? What do organizations do to reinforce their cultural standards? I held up the Baskin-Robbins
Sooner or later, each of us is going to say or communicate something that is hurtful, insensitive, or just plain stupid. Over the course of a business lifetime, this will occur on more than just a few occasions. To be clear, I’m not talking about the grossly out-of-bounds acts and
A while back, I was at a social event with a group of friends. As I was leaving, one of them, a colleague and friend I have known more than 10 years, made a painful ethnic comment to me. I knew he meant nothing by it and I winced –
One patient has died. Two healthcare providers have been infected with the ebola virus in Texas. It’s too early to know for sure what happened, but somewhere there is a “learning” issue that needs attention. Last night, Texas Health Presbyterian Hospital announced that it had given its staff mandatory training and that
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