From what we have learned from their lawyers’ recently released report, executives and other leaders at General Motors apparently perfected their own non-verbal communication styles with an effectiveness which would have made Don Corleone proud. As candidly confirmed by CEO Mary Barra, leaders developed a cultural practice of tacitly agreeing not
“My cats shredded your couch. You are correct.” This is the phrase that converted my husband’s lack of appreciation for cats into a wholesale intolerance of anything remotely feline. It was uttered by his then roommate, a woman with two cats to whom he very reluctantly rented one of the
Last week I was in Manila working with colleagues from the Philippines, Hong Kong, Singapore, Australia, India, and China. I am back home now, researching recipes for adobo and holding in my hand the most beautiful pistachio-colored, South Sea pearl I have ever seen. All in all, a terrific experience
There are many ways that leaders and co-workers can detract from the performance of those around them. They can be purposely mean spirited, sexually or racially offensive, or downright cruel. While it’s hard for most of us to fathom, for some people, demeaning others brings satisfaction or a sense of
A while back I spoke with a distinguished physician leader. He wanted to change the behavior of key hospital staff who habitually engaged in unprofessional and perhaps even abusive conduct. ‘Why don’t we put them through an eLearning?” he asked. “By letting them do this on their own schedules, we’ll
“It was a lot easier when we were all in our twenties, working out of our garage.” The comment came from one of my clients. We were meeting to talk about how some of the ways that he, now in his early forties and an executive for a multi-million dollar
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