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Read the latest perspectives from ELI® on trends and best practices for building a civil, inclusive, and productive workplace culture.
Behavioral issues are often viewed as an unavoidable part of business, with civility being a “soft skill” that is too vague to understand and control. Civility Rules! challenges that notion. The six insights in this book make the case that a Civil Treatment® mindset is important to business leaders and gives examples of the key elements needed to accomplish this transformation.
A Market-Proven Business Approach for Boosting Results and Cutting Risk – An excerpt from the new book by ELI President and CEO
“For as long as I’ve been in the business world, it seems that organizations have tipped the balance of concern toward hard infrastructure and operational processes. They have overlooked the importance of organizational environment, culture, and individual behavior on results. They’ve treated values like respect and civility as business niceties, not business necessities.” – Stephen M. Paskoff
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