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Should You Have An Attention Management Strategy?

Every company today is fighting to attract and retain talent. But there’s another, overlooked, talent war that could yield greater benefits if won, and greater harm if lost.  It’s the war for the attention of your talent. All of our great new forms of communication are eroding our ability to maximize our own talents. I read a healthcare blog last week posing the question of how to

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Selling Women’s Shoes — A Guide to Culture Change At Work

A common complaint mentioned on engagement surveys is that managers don’t welcome, listen, and respond to concerns, which means problems fester and good ideas to go unheard. I wrote about this recently in the context of trust as a foundational issue that needs to be built into our workplaces. I realized that I had worked in an environment that provided a simple model, applicable today,

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You Can't Win with "Air in the Chair"

I spoke recently with a senior executive at a major company whose innovative products and services are known around the globe.  Since she is responsible for talent management, we were discussing the issues of diversity and inclusion. She asked me something I hear all the time. “The real issue for us is how we can prove to our bottom-line business leaders that having people from

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Community Learning at Work

I listened to our instructor explaining how our new software package will work. I’m excited to learn and use this tool – it will ease communication and improve how we do business. There’s a lot to absorb, but I’m confident that eventually it will become routine, even for me. I followed the presentation closely, watching screen after screen of instruction. The instructor was very good.

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Teach Trust First

A few weeks ago, the EEOC released its annual charge filing and resolution statistics. The report tracks case trends from 1997 through 2011. Last year, charges rose to the highest level seen in this time period. Yet the percentage of reasonable cause findings of discrimination stayed relatively flat, at 3.8%. The other 96.2% of the cases were settled with benefits, withdrawn or dismissed. What’s causing people to

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Curbing Wasteful Compliance Training

I’m writing this blog as I sit in a cavernous auditorium with 14 other Georgia attorneys. The lawyer in front of me is doing a crossword puzzle; the lawyer to his left is scanning her Kindle Fire. Several are sending emails; one’s reading a crime novel, another, a newspaper. One is soundly asleep. The remaining three or four people are watching a panel of distinguished

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