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Training, Framing, Retaining, Sustaining

How is it that some learning initiatives work delivering messages which participants absorb and apply while others fail without generating business results wasting time and money in the process? Read learning publications and you’ll find that measuring return on investment [ROI] in terms of behavioral and cultural change is a regular theme. But tracking results is a backward-looking, costly exercise which occurs after funds have

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Fighting Workplace Spam – Our Own

They pop in your mailbox. You get more of them a day than you can absorb and remember. They don’t communicate much of value or interest – but they are there and impact your effectiveness. Like it or not, you have to read and respond to them or consciously ignore them. You’ve probably stored thousands of them, wasting server space and money. They steal time,

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The Final Four Verdict — Rutgers Fouls Out

When the Final Four landed in Atlanta this year, I got a chance to experience the Tournament’s excitement up close with my cousin Michael and his son Dan who came to town to sell team souvenirs and network. They introduced me to their friends – coaches, former players, and devoted fans. I don’t know much about basketball but I got a sense of school, game

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Does Stealing Attention Violate Your Code of Conduct?

Codes of conduct cover just about everything – what you can say and can’t; what gifts are acceptable and aren’t; relationships that are proper and those that cross the line.  They span a wide swath of legal and operational territory. So let me suggest one more rule to prevent workplace behavior which drains productivity, creativity and efficiency. Surely there’s room for a standard to limit

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Georgia March Madness Meets Watergate

For many Georgia lawyers, March Madness has two meanings. It’s the month when our attention moves to the NCAA basketball tournament. It’s also the deadline for us to complete our prior year’s twelve hours of Continuing Legal Education (CLE) to maintain our Georgia Bar licenses.  So sometime in March, many of us trudge downtown to sit through two days of tedium and meet our requirements. This

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Reaching The Learning Resistant

He sat in front of me, about eight feet from where I stood.  For most of our class on workplace responsibilities, he had looked me in the eye, spoken up, and listened to those around him.  But then, something changed.  He folded his arms, frowned at the ceiling, shook his head left and right and pushed his body back in his chair.  I didn’t need

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