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The Perfect Storm: HR Call Centers & Short-Term Training

Two unrelated trends will soon collide at work, triggering a perfect storm of workplace discontent and employee disengagement. First, many education and training professionals are confusing the delivery of information with the way knowledge must be transferred to drive behavioral change. In their view, all of us — from rising millennials to seasoned baby boomers — have attention spans akin to distracted gnats. We can absorb

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Making Learning Matter: 11 Simple Commandments

From time to time, conversations with prospective clients go like the one I had last week. “They‘re simply not getting it. Managers, executives and employees are saturated with information and they’re zoning out. We give our leaders and employees great training videos to watch. We have them go to classes that address our issues. We deliver engaging e-learning and we send them reminders. But something’s

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Power Hungry in Today’s Workplace

We sat next to each other, our phones and tablets spread out in front of us. We hadn’t met or spoken. But we shared the same need: we were both hungry for power. We had a long flight ahead of us, a great time to catch up on emails, listen to music, review documents or maybe play online games.  So we sat shoulder to shoulder

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Championing Federal Employees

Congratulations are due to Katherine Archuleta, who stepped in to her role as director of the Office of Personnel Management on November 4.  Her main objective: to champion federal workers. A noble goal and, as with most things worthy, not easy. Let’s face it, it’s been tough to be a federal worker over the last few years; federal workers have experienced pay freezes, pay cuts, unpaid leaves, and projected

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Learning Las Vegas

What do you get when you mix Sin City, three coworkers 2000 miles from their desks, and a giant training and learning conference?  Before you answer this question, we should tell you that the aforementioned co-workers make up ELI’s Product Development team, and as such, live and breathe the Prescriptive Rules®.  So, the answer is pretty tame.  We people-watched, ate a lot of good food,

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The Honor of Public Service and the Need For Civility

As federal workers struggle with the aftereffects of the shutdown, challenges to their organizations’ budgets – let alone existence, pay freezes, hiring freezes, and potential staff cutbacks – it’s a good time to recall what President John F. Kennedy said about government employment more than 50 years ago. Let the public service be a proud and lively career. And let every man and woman who

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