No Quick Learning Fix For Bad Habits
A while back I spoke with a distinguished physician leader. He wanted to change the behavior of key hospital staff who habitually engaged in unprofessional and perhaps even abusive conduct. ‘Why don’t we put them through an eLearning?” he asked. “By letting them do this on their own schedules, we’ll be able to roll this out quickly.” “Because it won’t work,” I said; and fortunately,