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Is Managing Grumpiness the Key to Managing Risk?

The Wall Street Journal recently reported that financial service leaders are examining their cultures and employee attitudes on a range of issues to limit and manage risk. The reason for this examination is these business leaders recognize that statutory regulation and vigorous whistleblower provisions may not be enough to halt dangerous acts before they inflict great internal and public harm to the organization. And, they’re right. Take

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What's Lurking in Our Workplaces

Here’s a famous optical illusion. When you look at it, you’ll see either a young woman or an older woman. Your friend who’s sitting right next to you may see a young woman gazing off to the side, while you see an elderly woman with her eyes cast downward. Who’s right? Both of you — the drawing contains both images. This difference of perception is

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Steelers Weekend; Tailgate Lesson

I just had a great three-day football weekend in Atlanta. My cousin, Dan Rossman, came in from Pittsburgh, my hometown, and invited me to go to the Falcons-Steelers game with him and several of his friends. We had a memorable weekend and I got an unexpected lesson. After work on Friday, we met for a beer in the heart of Atlanta’s commercial district, Buckhead. Around

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How to Sustain Organizational Culture Transformation Through Company Values [The Baskin-Robbins Principle]

I was thinking about Baskin-Robbins recently while working with clients on key questions about how to sustain organizational transformation for their workplace cultures. They asked, How do we sustain the changes we are putting in place? What do organizations do to reinforce their cultural standards? I held up the Baskin-Robbins logo.  In the 1950’s, the “31®” logo was adopted by Baskin-Robbins to emphasize the variety

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Time to Move On and Forward

Sooner or later, each of us is going to say or communicate something that is hurtful, insensitive, or just plain stupid. Over the course of a business lifetime, this will occur on more than just a few occasions. To be clear, I’m not talking about the grossly out-of-bounds acts and words that you just don’t say or do in public, at work or, for that

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Wrapped in a Tiffany Blue Box®

Imagine . . . . Imagine someone you care about extending her hand toward you.  In her hand she holds a small, robin’s egg blue box wrapped with a white ribbon. “Here,” she says, “it’s for you.” What feelings would that beautiful little blue box evoke?  Anticipation?  Excitement? Gratitude?  Curiosity? For generations, the robin’s egg blue Tiffany box has captivated imaginations and stirred hearts.  It is

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