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It’s not what you’re taught, it’s what you learn and apply that makes a difference. Throughout high school, college, and law school I was taught a good bit. I memorized countless dates, facts, and details. However, once the test was done and I had passed a course or the bar exam, I quickly forgot. In the workplace, we need to emphasize what employees need to

Take a minute and think about the lost productivity, missed opportunities and wasteful lawsuits that arise from employees simply not listening. Got it? Now, consider what listening would cost your company? The short answer is nothing. We all instinctively understand this but fail to act because getting employees to listen can be a messy, complicated, and difficult process. There are no quick fixes or shortcuts.