6 Ways to Make Civility Rule - ELI Learning & Training

Behavioral issues are often viewed as a collateral part of business, as a “soft skill” that is too vague to understand and control. Civility Rules! challenges that notion.

The six insights in this book make the case that a Civil Treatment® mindset is important to business leaders and gives examples of the key elements needed to accomplish this transformation. Organizations need to change the overriding emphasis they place on workplace behavior, which centers on compliance with legal requirements and treats other concerns as peripheral at best.

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KEY PRINCIPLES INCLUDE:

Legal compliance is mandatory but not enough
Civility is a “soft skill” with hard results
You can’t conquer if you divide
Make It Matter. Make It Simple. Make It Stick.®
If you don’t welcome concerns, you won’t know about problems until it’s too late
Leadership must be engaged and active

“What’s soft about preventing millions of dollars in damage? Avoiding breaches of compliance? And perhaps even saving lives? When leaders learn to treat civility as a business priority, they can achieve very real business results.” – Stephen M. Paskoff

Stephen M. Paskoff

Author
President and CEO of ELI®

Stephen M. Paskoff, Esq. is the President and CEO of ELI®. Over the years, he has worked with numerous nationally known industry leaders to help them communicate standards of proper legal and ethical behavior along with their companies’ own missions and policies in order to build civil, inclusive, and productive workplaces. He pioneered the development of interactive, model-driven training that addresses workplace legal and fair employment issues by providing practical skills people can apply every day at work.

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