Careers

The purpose of this position is to collaboratively provide end-to-end client services to ELI’s client base while supporting the Director of Client Development team (DCDs). The incumbent will deliver exceptional service while building strong client relationships with a focus on supporting current and future sales opportunities. This position will handle duties related to Salesforce data entries, training event scheduling & coordination, client services and facilitator support.

Essential Duties and Responsibilities:

• Provide support to the DCDs by engaging in the sales cycle process and assisting with proposals.
• Facilitate the client onboarding process and implementation to ensure the optimization of the new and existing clients.
• Review the details of the client’s agreement and ensure full adoption and implementation.
• Provide client relationship management support for clients of assigned DCDs.
• Respond directly and indirectly to client requests.
• Respond to client needs with a sense of urgency and communicate accordingly.
• Proactively review daily responsibilities and incoming requests.
• Prioritize based on importance and business impact. Follow up and communicate with internal and external stakeholders.
• Proactively maintain positive relationships with assigned clients by uncovering clients’ needs and identifying ongoing sales opportunities.